Return & Refund Policy

Warranty & Returns Policy

Our return policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange. All of our products are covered by at least a one-month warranty.

Returns (if applicable)

• To initiate a return, please contact us via email at [email protected] for further instructions. A receipt or proof of purchase is required.
• The returned items must be unused and in their original packaging. We do not accept returns of items that are worn, damaged, washed, or altered in any way.
• We do not accept returns that are sent back directly without prior authorization. Please reach out to us before sending anything back.
• We do not offer Freight To Collect (FTC) service. The return shipping costs are the responsibility of the customer.
• Please allow 1-3 business days for our customer service team to process your return request.
• Refunds will be issued to your account after the return is received and inspected, typically within 7-10 business days.

Note

Original shipping fees and insurance costs are non-refundable. If the value of your return exceeds $40, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of the returned item.

Refunds (if applicable)

• Once your return is received and inspected, we will notify you via email confirming the receipt of your returned item. We will also inform you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Late or Missing Refunds (if applicable)

• If you haven’t received your refund yet, please first check your bank account again.
• Then, contact your credit card company, as it may take some time for the refund to post.
• Next, contact your bank, as there can often be some processing time before a refund appears.
• If you’ve done all of this and still have not received your refund, please reach out to us at [email protected]

Privacy Policy

Privacy Statement

At DIYSELF, we are committed to safeguarding your privacy. This Privacy Statement outlines how we gather, utilize, disclose, and manage your personal data.

Collection and Use of Personal Data

Personal data refers to any information that can be used to identify you either directly or indirectly. It also includes anonymous data that is linked to information that can potentially identify you. Data that has been permanently anonymized or aggregated in a way that makes identification impossible is not considered personal data.

Promoting Safety and Security

We adhere to the principles of legality, fairness, and transparency. We collect and process only the minimum amount of data required for specific purposes, and we take technical and administrative measures to secure this data. Personal data is utilized to verify user accounts and activities, and to ensure the safety and security of our services. This includes preventing fraud, investigating suspicious or illegal activities, and enforcing our terms of service. This data processing is based on our legitimate interest in maintaining the security of our products and services.

Types of Personal Data We May Collect and How We Use It

Data You Provide

We collect personal data when you interact with us through our website or use our services. This can occur when you create an account, make a purchase, contact customer support, participate in surveys, or use our online tools. If you make a purchase, we collect payment information such as credit or debit card details, account authentication data, and contact information (billing, shipping, etc.).

Data About Your Use of Our Services

We may gather data about your device when you visit our website, including the type of device, device ID, IP address, operating system, browser type, usage statistics, diagnostic data, and location data (if applicable). This data helps us improve our services. Our services may also use technologies like GPS or your IP address to determine your device's location in order to optimize our products and services.

How We Use Your Personal Data

We use personal data primarily to deliver, improve, and enhance our products and services, communicate with you, and provide you with a personalized experience.

Providing, Improving, and Developing Our Products and Services

Personal data is essential for us to improve products, services, and advertising, including conducting data analysis, research, audits, and other activities. These activities are based on our legitimate interest in providing high-quality products and services.

Communicating with You

With your consent, we may use your personal data to send you marketing communications about our own products and services, update you on your account or transactions, or inform you of any policy changes. If you no longer wish to receive marketing emails, you can opt-out by contacting us. Additionally, with your consent, we may share your personal data with third-party partners who may send you marketing communications related to their products and services.

Definition of "Cookies"

Cookies are small text files stored on your device when you visit a website. Cookies are used to store and receive identifiers and other information on computers, phones, and other devices. In this Privacy Statement, we refer to all of these technologies as "cookies."

Use of Cookies

We use cookies to provide, protect, and improve our products and services, such as by personalizing content, measuring and offering advertisements, analyzing user behavior, and providing a safer user experience. The specific cookies we use may vary depending on the website or service you use.

Disclosure of Personal Data

We may share certain personal data with trusted partners to help us deliver our products and services or assist with marketing efforts. Personal data will only be shared with these third-party companies to improve our products, services, and advertising. We do not share your data with third parties for their marketing purposes without your prior consent.

Data Disclosure, Storage, Transfer, and Processing

Legal Obligations

In some cases, we may be required to disclose personal data to fulfill legal obligations, particularly for users in the European Economic Area (EEA). If you reside within the EEA, the processing of your personal data will be governed by the General Data Protection Regulation (GDPR).

Corporate Transactions

In the event of a merger, acquisition, or sale of all or part of our business, we may transfer personal data to the relevant third party. We may also disclose personal data if we determine it is necessary to protect our legal rights, prevent fraud, or ensure the security of our operations.

Legal Compliance

We may disclose personal data if required by law, legal process, litigation, or requests from public and governmental authorities, both within or outside your country of residence. We may also disclose personal data if necessary for national security, law enforcement, or other issues of public importance.

Children

Our products and services are intended for individuals over the age of 16. We do not knowingly collect or process personal data from children under the age of 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete it as soon as possible. Please contact us if you believe we have inadvertently collected such data.

Your Rights

We take reasonable steps to ensure your personal data is accurate, complete, and up-to-date. You have the right to access, correct, or delete your personal data. You may also object to or restrict the processing of your personal data at any time. Additionally, you have the right to receive your personal data in a structured, commonly-used format. You may lodge a complaint with the competent data protection authority regarding our processing of your personal data. To exercise these rights, please contact us, and we will respond within a reasonable timeframe, typically within 30 days.

Third-Party Websites and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those external sites. We encourage you to read their privacy policies before providing any personal data to them. This Privacy Statement applies only to data collected through our own services.

Data Security, Integrity, and Retention

We use reasonable technical, administrative, and physical security measures to safeguard your personal data and prevent unauthorized access. We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.

Changes to this Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in technology, industry practices, or legal requirements. By continuing to use our products and services after the effective date of the revised Privacy Statement, you agree to the updated terms. If you do not agree with the revised Privacy Statement, please stop using our services and contact us to close your account.

Shipping Policy

Serviceable Areas

We currently ship only within the contiguous 48 states of the U.S. Unfortunately, we do not offer delivery to Alaska, Hawaii, Guam, Puerto Rico, or the U.S. Virgin Islands.

Delivery Address Guidelines

• P.O. Box Restrictions: We cannot ship the auto heat press machine to P.O. Box addresses. A physical home address is required.
• Warehouses and Shipment: We have distribution centers located in New Jersey and Los Angeles. Shipments will be processed based on inventory levels and the delivery address provided.
• Order and Address Verification: Please verify both your order details and shipping address before completing the purchase to ensure accuracy.
• Address Changes and Cancellations: If you need to modify the delivery address or cancel your order, please reach out to us via email at [email protected] within 24 hours of placing the order. Once the order is shipped, no changes or cancellations can be made.
• Incorrect Address: If there’s a mismatch in the address (such as an incorrect zip code or city), we will notify you via email. You must respond with the correct address within seven business days; otherwise, we will automatically issue a refund. We are not liable for undelivered or misdelivered orders.

Shipping Methods and Terms

• Shipping Carriers: We primarily ship using USPS, FedEx, or UPS.
• Delivery Timeframe: Orders will typically ship within 48 hours of placement. In the event of a holiday, shipping may be delayed until the next business day.
• Estimated Delivery Time: Please allow 3-10 business days for delivery.

Order Tracking

• Order Confirmation: After placing your order, you will receive an Order Confirmation email that includes the details of your order.
• Shipment Notification: Once your order has been dispatched, you will receive a Shipment Notification email containing the tracking number and carrier details, allowing you to monitor the status of your delivery.
• Delivery Issues: If tracking shows that your order has been marked as delivered but you have not received it, please contact us at [email protected] within 7 days of the recommended delivery date. We cannot be held responsible for missing packages after this period.
• Damaged or Missing Items: If you receive a damaged product or find any items missing from your order, please email us immediately at [email protected] with your order number and photos or a video of the issue.

Important Notes

• To ensure timely delivery, some orders may be split into multiple packages and shipped separately.
• This is especially common for machine orders. If you only receive part of your order, please don’t worry—it could be that your items were shipped from different warehouses that had stock available.
• If you haven't received all parts of your order in a reasonable timeframe, please contact us with your order number, and we will assist you as soon as possible.

Sales Tax Policy

Sales Tax Collection

We are committed to complying with all applicable sales tax laws and regulations in the United States. As required by law, sales tax will be applied to purchases based on the shipping address provided during checkout.

Why Sales Tax is Charged

Due to the complex nature of sales tax laws across various states and jurisdictions, we are now obligated to collect sales tax on orders shipped to locations where such taxes are required. Sales tax rates and rules may vary depending on the destination of the order. The applicable sales tax amount will be displayed during checkout, based on the shipping address entered by the customer.

Changes in Sales Tax Policy

In the past, sales tax may not have been charged for orders shipped to certain regions. However, as our business has expanded, we have reached a point where we are required to comply with the sales tax laws of the states in which we operate. Therefore, we have begun collecting and remitting sales tax in accordance with the applicable state and local regulations.

Impact on Customers

We understand that the addition of sales tax to orders may be inconvenient, and we share in that frustration. However, as a responsible business, we must comply with these tax obligations to avoid potential legal and regulatory consequences.

Questions or Concerns

If you have any questions or concerns regarding the sales tax charged on your order, please do not hesitate to contact our customer service team for assistance.

IPR Policy

Intellectual Property Rights Policy

We value and respect intellectual property rights, and we expect our users, customers, and partners to do the same. The content, design, graphics, logos, and other materials available on our website are protected by intellectual property laws, including copyright, trademark, and other relevant laws. Unauthorized use of any materials found on our website may violate these laws and result in legal consequences.

Ownership of Content

All content on this website, including but not limited to text, images, logos, designs, videos, software, and other materials (the "Content") are the property of DIYSELF or its licensors, and are protected by U.S. and international copyright, trademark, and other intellectual property laws. You may not use, copy, modify, distribute, or display any of the Content without prior written permission from DIYSELF, except as permitted under applicable law.

Trademarks

The trademarks, service marks, and logos displayed on this website (the "Trademarks") are the registered and unregistered marks of DIYSELF and its licensors. Nothing on this website grants any license or right to use any Trademark without the prior written permission of DIYSELF or the third-party trademark owner. You may not use any Trademarks in connection with any product or service that is not authorized by DIYSELF.

Copyright Protection

The Content provided on this website, including all text, images, audio, and video materials, is protected by copyright. All rights are reserved unless otherwise stated. You are granted a limited, non-exclusive, and non-transferable license to access and view the materials on this website for personal, non-commercial use only. You may not download, reproduce, distribute, or modify the Content without the express written consent of DIYSELF, except as permitted by applicable copyright laws.

User-Generated Content

By submitting any user-generated content (such as reviews, comments, or other materials) to our website, you grant DIYSELF a worldwide, royalty-free, perpetual, and irrevocable license to use, display, modify, and distribute the content in any media. You represent and warrant that the content you submit does not infringe upon the intellectual property rights of others, and that you have the necessary permissions to use and distribute any third-party content included in your submission.

Infringement Notification

If you believe that any material on this website infringes upon your intellectual property rights, please notify us immediately by providing the following information:

• A description of the intellectual property that you claim has been infringed.
• A description of the location of the infringing material on our website.
• Your contact information, including your name, address, phone number, and email address.
• A statement from you that you have a good faith belief that the use of the material is not authorized by the intellectual property owner, its agent, or the law.
• A statement that the information you provide is accurate, and under penalty of perjury, that you are the owner of the intellectual property or are authorized to act on behalf of the owner.

Upon receipt of a valid infringement notification, we will take appropriate action in accordance with applicable law.

Third-Party Content

Our website may contain links to third-party websites or services, or display content created by third parties. We do not endorse or control these third-party websites or materials, and we are not responsible for their content or practices. Any intellectual property rights associated with third-party content remain the property of their respective owners.

Changes to This Policy

We reserve the right to modify or update this Intellectual Property Rights Policy at any time. Any changes will be posted on this page with an updated revision date. By continuing to use our website after such changes are made, you agree to be bound by the revised policy.

Contact for IP Concerns

In the event of any concerns or complaints about possible violations of intellectual property rights, please send us an email at [email protected], identifying with specificity the rights alleged to be violated and the accused products.

Note: This email address is specifically for intellectual property rights and legal issues. Other inquiries may not receive a response.